Terms

We accept VISA, MASTERCARD , DISCOVER, and AMERICAN EXPRESS.

ORDERING: You can order several ways:

Secure online shopping cart. All credit card transactions are encrypted and cannot be monitored by a third party.

By telephone. Our business hours are Monday-Friday 9 am - 5pm MST. Call us at 1-800-710-1773

Fax: 1-888-688-2759

By mail. Make checks or money orders payable to: Mountain Valley Gallery PO Box 1056 / 445 S Washington St Afton, WY 83110

Please note: A signature may be required at time of delivery to ensure that your order is received by the appropriate party. Please note that products can not be shipped to a P.O. Box or General Delivery address.

COMPANY INFORMATION: Corporate office and Store is located in Afton, Wyoming. Customer Service is available by telephone (1-800-710-1773) or e-mail.

RETURN POLICY: At Mountain Valley Gallery, your satisfaction comes first. Items may be returned for any reason within 30 days of delivery. You may return any item for an exchange, refund, or credit to your credit card account less shipping and handling charges. You must call for a "return authorization" before returning any merchandise. Merchandise without a return authorization, will be refused and no credit given. Do not send merchandise to our mailing address - a return address will be given to you when you call for your "return authorization". Items without all original packing materials, law tags, ect. will not be accepted. Customized furniture and lighting can be returned, but will be charged a 25% restocking fee. For additional policies concerning rustic lighting, please click here. We can not accept returns or issue refunds for other customized or special order merchandise (if merchandise is damaged during shipping, we will replace the merchandise at no cost to the buyer). If a returned item qualified for free shipping, the shipping & handling cost from Mountain Valley Gallery to the destination will be deducted from the refund. Health regulations do not permit us to accept open packages of sheets, pillowcases, or other bedding for credit or refund.

PROMOTIONAL OFFERS: Periodically, we may provide promotional offers such as sales or free services. The promotional offers are only valid at the time they are issued. New promotional offers can not be applied to previous sales.

CANCELED ORDERS: Orders may be cancelled with in 24 hours of placing the order (please keep in mind that some items ship with in 24 hours or less). Once the order is shipped, it is the responsibility of the customer to return the merchandise for a refund. A 3% fee may be charged for any canceled order beyond 24 hours of order placement. The purpose of this fee is to recover processing costs and bank charge fees related to the transaction. This fee will not apply to any returned merchandise.

SHIPPING: Items normally ship within the times specified on the individual product pages. Items that are out of stock are backordered and will be shipped immediately upon it's arrival in our warehouse. An additional surcharge will be added to standard sized orders to Alaska and Hawaii. Items are delivered to your door (or curbside if shipped by freight company). Prices and delivery charges do not include uncrating, delivery inside your building, set up, or assembly.

INTERNATIONAL SHIPPING: Mountain Valley Gallery does not ship to locations outside of the United States.

DAMAGED ITEMS IN TRANSIT: Carefully examine package for any visual damage. If damage is noticed, do not accept or sign for the merchandise. Request a damage notification slip from shipper and notify Mountain Valley Gallery immediately. If damage is concealed, notify Mountain Valley Gallery with in 24 hours of receiving the merchandise.

PRIVACY: We are committed to protecting your privacy. We use the information we collect about you to process your orders and to contact you if necessary. We do not rent, sell, or trade your personal information to others. We want you to be assured that your personal information is kept confidential whether asking for information or placing an order. When you order, we ask that you provide the information necessary to process your order. We need your name, email address, mailing address, delivery address, home and work phone numbers, and credit card number with expiration date. This way, we can process your order expediently and keep you updated concerning its status.

ORDER THROUGH OUR SECURE SHOPPING SYSTEM OR TOLL FREE BY PHONE AT 1-800-710-1773

Your source for rustic cabin and lodge bedding, rustic lighting and lamps, rustic lodge decor products, cabin & hickory furniture, rustic shower curtains and other bathroom accessories. Many of our products feature images of moose, bear, pinecone, cabins and other outdoor themes; we feature a variety of high quality products that are versatile, comfortable, and practical. Many of our products offer you the ability to customize them to your specific tastes. New products can be found each month in our rustic bedding, rustic lighting, and log and hickory furniture categories. We also add new products in our cabin decor areas on a weekly basis, so keep coming back to see the newest and innovative ideas in rustic cabin decoration. Our mission is to make your cabin, lodge & home a more relaxing and enjoyable place to be.